Department of Information Technology | Saint Leo University (2024)

Welcome to the Department of Information Technology

Saint Leo University employs a centralized approach to managing technology for university campus and remote center locations. Our primary focus is the persistent alignment of technology with the business and academic needs of the Saint Leo University community.

  • Mission

    Our approach is rooted in personalized problem-solving, focusing on understanding individual challenges and providing custom solutions that enhance the user experience. We embrace innovation and continually seek out the best tools and practices to stay at the forefront of technology.

  • Vision

    Saint Leo stands as a model of technological innovation. Ourvisionis to advance Saint Leo University to the forefront of innovative teaching, learning, and business efficiencies. We envision unwavering values fused with advanced technologies to equip our community for success.

Our Core Services

Student Services
Students can safely access a suite of products, via Microsoft Office 365, that provide tools for collaboration and access to all Saint Leo University student-supported Microsoft products. With an available and flexible Laptop Rental Program, if there is a reasonable need, students can request a loaner to complete their coursework. Computer labs are also available throughout campus and at education center locations as an expansion of our resource pool of devices. All students also have access to their own personal Zoom account as part of our enterprise licensing model.

Faculty & Staff Services
Our technical support team is available to provide remote or services at the hours listed below. Microsoft Office 365 and Zoom are also available as part of your relationship with the university. Additional services include Classroom Technology, Event Support, The Portal, Email Services, Network & Telecommunications Services, Information Security, Hardware & Software, and System Application & Infrastructure Support.

Submit a Helpdesk Ticket

What We Do

Client Technology Services

TheDepartment of Information Technology supports members of Saint Leo University by providingexcellent technical services in support of effective teaching, enhanced learning, and productive work. This team provides students, faculty, and staff a centralized point of contact for support with enterprise applications, computer hardware and software, employee onboarding/offboarding, and escalation to other functional areas within the Department of Information Technology. The Service Desk is equipped with the necessary tools for providing remote support to all locations with enterprise desktop and classroom technology tools to respond to most technical issues on first contact or by escalation as needed.

Enterprise Applications

Enterprise applications are those applications central to the core business of the university such as Workday (HR, and Finance), Ellucian Colleague (student information systems), Salesforce, and systems that support emergency notifications, enterprise contract management, mobile app, and business intelligence solutions with Tableau. Aside from the operational aspects of these applications, the team is also responsible for designing internal solutions related to Saint Leo University-specific applications and integration work that aligns core systems with many external and cloud-based applications.

Information Security

At the base of our infrastructure lies a myriad of information security protocols to ensure data integrity and network security of the Saint Leo community. The Department of Information Technology provides a high level of industry products, services, and practices with the latest in firewall security, network segmentation, authentication, and provisioning services. Our security also expands to social engineering and end-user training on the best ways to secure business and personal data.

Server and Network Infrastructure

The infrastructure team is responsible for the system design, management, and maintenance of the university's physical and virtual environments. This team is also responsible for networking and telecommunications services upon which the university network and its users depend. This includes both the wired and wireless network and Internet access via a backbone network. This group is also responsible for a wide variety of core campus IT services including the cabling infrastructure underlying data services, telecommunications, engineering, and construction.

Strategy and Governance

We provide industry practice efforts to perform checks and balances to ensure the proper intake, design, and delivery of IT services to the Saint Leo community. Key functional areas include project management, IT governance and process management, demand management, supplier governance, and IT finance and budget monitoring.

Client Technology Services (CTS)

Phone: (352) 588-8888
Email: https://helpdesk.saintleo.edu

Office Appointment Hours

  • Monday - Friday: 8:00 am - 6:00 pm EST
  • Saturday - Sunday: Closed

Location: South of Saint Edward Hall and West of Campus Security
View Campus Map

D2L Support

Phone: (866) 928-2439 or Saint Leo University's Department of IT Help Desk (352) 588-8888

Hours: 24 hours a day, 7 days a week, 365 days a year

Compliant Device Requirements

Saint Leo University is committed to ensuring that all students have access to technology to support their educational pursuits. While the University maintains severalcomputer laboratory facilities with full academic software, hardware, and printing capabilities, we recognize students utilize personal devices. Below are the minimum configurations for a device to meet compliance requirements for use on the university network. If your laptop does not meet compliant requirements, the Department of Information Technologyoffers a rental program to students who qualify, to learn more, please see the Laptop Rental Program information below.

Minimum Laptop Configuration for Personal Laptops

  • Dual Core or higher processor
  • 4 GB of RAM or higher
  • 160 GB of hard drive disc space or higher
  • WiFi Enabled
  • Ethernet network port

Software

  • Windows 10 (or higher) or MacOS 10.15.7: Catalina (or higher)
  • Office 365 (students are eligible to have a free Office 365 Account) this includes Word, Excel, PowerPoint, and OneDrive with 1TB of cloud storage and Access*.
  • *Access is only available to be installed on Windows-based computers.

Browser

The latest version of Chrome, Firefox, or Safari

Laptop Rental Program

Saint Leo University is committed to ensuring that all students have access to technology to support their educational pursuits. University Campus students including transfer students, Part-Time students, and commuters, may be eligible for the Department of Information Technology Laptop Rental Program.

Requirements:

  • Must be enrolled in a Saint Leo University Program at our main campus
  • Must be enrolled at least Part-Time

Availability for Rental Laptops is on a first-come, first-served basis. All available laptops meet the Saint Leo University Compliant Device Requirementsabove.

There will be a $50 fee per semester charged to your student account once the laptop rental agreement is completed in person at our home campus location. To inquire about the Laptop Rental Program, please contact the Department of Information Technology for availability.

Information Technology Maintenance Windows and Calendar

The Department of Information Technology performs regularly scheduled maintenance to maintain university infrastructure, applications, and services. University IT Infrastructure and Application Maintenance Windows are scheduled each Tuesday (except Blackout Dates from 7 p.m. to 12 a.m.).

Unplanned Maintenance may also be necessary if a system or service is failing or failed. Unplanned Maintenance will be performed as required.

When Scheduled/Unplanned Maintenance requires downtime, information will be provided through university email.

View the Department of Information Technology's Maintenance Calendar.
View a PDF version of the Department of Information Technology's Maintenance Calendar.

View Department Calendar

Technical Policies

The Department of Information Technology, in cooperation with other Saint Leo University offices, maintains policies on the use of technology resources that reflect University community standards and local, state, and federal laws.

Questions concerning such policies can be directed to the Department of Information Technologyat support@saintleo.edu,or by calling (352) 588-8888.

Password Policy

Acceptable Use Policy

Client Computer Security Policy

The National Security Agency and the Department of Homeland Security have designated Saint Leo University as a National Center of Academic Excellence in Cyber Defense Education (CAE-CDE) through 2025.

Department of Information Technology | Saint Leo University (1)

Okta User Information

What is Okta?

Okta is a single, integrated platform that offers secure access to enterprise applications and information. We connect any person, via a device, in any context, to the technologies they need to do their most significant work at Saint Leo University.

Which browsers does Okta work on?

Okta is easily accessible by using the following browsers: Internet Explorer, Firefox, Safari and Chrome.

Who do I contact in the event that there is a technical issue?

Contact the IT Help Desk at (352) 588-8888.

Where do I log in to get to Okta?

To log into Okta, go to https://saintleo.okta.com/.

How do I use Okta?

You can watch this short video to assist you with your initial log in and account creation.

What is my username and password for Okta?

Okta will use the same format our community uses to log into the portal.

User ID (firstname.lastname) and your portal password.

Why do I need to set up a secondary email?

Secondary emails (Gmail, msn, yahoo, etc.) are necessary if you forget your password. If your account is locked out, or you are not able to recall your password, you will not be able to retrieve your “reset password” link provided in your Saint Leo email. The reset link will also be sent to your secondary email. Allowing you to reset your password and then access Saint Leo’s network and your applications.

How do I change my security image?

To change your security image, login to Okta on a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.

Go to the Security Image section and select Edit. Select a new security image and click Save.

How can I change the order in which my apps appear?

To change the order of your apps, “click and hold” on an app icon, then drag and drop the app to the location you would like it to be displayed.

How do I move an app from one tab to another?

To move an app from one tab to another, click and hold on the app icon, then drag and drop your app to the new tab.

How do I search an app if I can't remember which tab I put it on?

At the top of your dashboard, you can find apps in the "Launch App" search bar. If you can't remember which tab your app is on, go to the Launch App search, type in the name of your app and select the name to open it.

How do I change my Okta password?

To change your Okta password, login tohttps://saintleo.okta.com/on a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.

Reminder: Your Okta password it the same as your Saint Leo network password. Changing your password in Okta also changes your Saint Leo network password.

Go to the Change Password section, and select Edit. Enter Current Password, followed by your new Password. Continue to “Change Password” and click Save.

How can I change my Forgotten Password question?

To change your forgotten password question, login tohttps://saintleo.okta.com/on a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.

Go to the Forgotten Password question section, and select Edit. Choose a new question, enter your answer and click Save.

How can I change my secondary email address information?

To change your secondary email address information, login to https:/login.saintleo.eduon a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.

Go to the Personal Information section and select and select Edit. Enter the new secondary email address and click Save.

What do I do if I am locked out?

If you cannot log into Okta, click the 'Forgot Password' link on the Okta login screen to reset your password or contact the IT Help Desk at 8888.

Department of Information Technology | Saint Leo University (2024)

FAQs

Is a degree from Saint Leo University respected? ›

Yes, a degree from Saint Leo University is respected as it is one of the nation's top-ranked institutions that provide high-quality Catholic education.

Is Saint Leo University good for computer science? ›

If you're looking for an online computer science degree in Florida, we're ranked in the top!

What programs are being cut at St Leo University? ›

Academic programs being shut down include a bachelor's degree program in international hospitality, a bachelor's in human services and a master's in human services. The institution is moving degree programs in its current education and social services college into other colleges at the end of the academic year.

Is it hard to get into Saint Leo University? ›

The acceptance rate at Saint Leo University is 80.1%.

For every 100 applicants, 80 are admitted. This means the school is lightly selective. The school will have their expected requirements for GPA and SAT/ACT scores. If you meet their requirements, you're almost certain to get an offer of admission.

Is Saint Leo University worth it? ›

Leo is a promising University. However, if you are not taking your education seriously, then St. Leo is not for you.

What is the average GPA for St Leo University? ›

The average GPA at Saint Leo University is 3.22. This makes Saint Leo University Moderately Competitive for GPAs. (Most schools use a weighted GPA out of 4.0, though some report an unweighted GPA. With a GPA of 3.22, Saint Leo University accepts below-average students.

What is St. Leo University known for? ›

Saint Leo University is proud to be one of the oldest Catholic universities in Florida and the largest of four Catholic higher education institutions in Florida. Our determination to make higher education more accessible to all has made Saint Leo a world leader in redefining the 21st-century university.

What does Saint Leo University specialize in? ›

Most Popular Majors
  • Business. 435 Graduates.
  • Criminal Justice and Safety Studies. 361 Graduates.
  • Liberal Arts and Humanities. 283 Graduates.
  • Psychology. 248 Graduates.
  • Accounting. 81 Graduates.
  • Elementary Education. 69 Graduates.
  • Healthcare Management. 63 Graduates.
  • Computer and Information Systems Security. 56 Graduates.

What is the full tuition for Saint Leo University? ›

Saint Leo University's tuition is $28,360. Compared with the national average cost of tuition of $43,477, Saint Leo University is cheaper. These figures include both tuition and fees, also referred to as the sticker price.

What is St Leo University ranked in the US? ›

Saint Leo University Rankings

#29 in Regional Universities, South by US News and World Report, 2022. #66 in Best Colleges for Criminal Justice in America by Niche, 2022. #42 in Most Diverse Colleges in America by Niche, 2022.

What is the gender ratio at St Leo University? ›

Saint Leo University has a total undergraduate enrollment of 2,336 (fall 2022), with a gender distribution of 40% male students and 60% female students.

What is Saint Leo University ranked in the world? ›

Saint Leo University, Saint Leo Ranking 2024 from QS, THE & US NEWS
Stream2024 Ranking
Overall#390 out of 435 in Global Ranking #71 out of 373 in usa

How Catholic is St Leo University? ›

Saint Leo University is a community rooted in the Catholic faith and in the spirit of our Benedictine founders. As a Catholic institution of higher learning, Saint Leo University supports what Ex Corde Ecclesiae terms the four essential characteristics of a Catholic University: Christian inspiration.

Is Saint Leo University nationally accredited? ›

Saint Leo University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate, baccalaureate, masters, specialist, and doctoral degrees.

Does Saint Leo University have dorms? ›

Deciding where you want to live is a big decision. That's why we've created a variety of residence halls, each with something different to offer our more than 1,600 residential students. Make your new home in a traditional community-style double or single room, or in an apartment or suite.

Is Saint Leo nationally accredited? ›

Saint Leo University Is Regionally Accredited.

What is the most prestigious university degree? ›

STEM majors are most valuable. Science, technology, engineering and math (STEM) majors make up every one of the top 25 degrees in our study, with engineering degrees claiming eight of the top 10 spots and 14 of the top 20 spots.

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